Returns & Exchanges
What is your domestic return policy?
We will gladly process returns for orders within the U.S. for a refund, gift card, or exchange for up to 30 days after the date of delivery. All returned items must be in their original condition - unwashed, unworn, and unaltered. Trying an item on t
How do I start a return or exchange?
To start your return or exchange, please visit returns.woolandprince.com. We've partnered with Happy Returns to provide two options for a seamless, easy return process. You can print a prepaid label at home or visit your local Happy Returns Bar to dr
How long does the returns and exchange process take?
Update 1/26/2026:. All returns can be initiated using our returns portal, found at returns.woolandprince.com. - If you opt to drop your items off at a Happy Returns Bar, your return will be processed within a few hours of drop-off. - If you opt for a
What is your international return policy?
As of 9/4/2025:. Due to the complexities of international duties, taxes, and fees, we are unable to accept returns or exchanges for international shipments for the foreseeable future. We apologize for any inconvenience this may cause!
Can I exchange for a different style?
We do not offer direct exchanges for different styles, though you can exchange for a different color, size, or length of the same style. In order to change to a different style with your return, please select 'return for store credit' rather than exc
Can I update or edit a return once it has been submitted?
If you have already submitted your return using Happy Returns, you're unfortunately not able to edit it on your end. However, please reach out to the helpdesk at [email protected] and we will do our best to facilitate the desired updates to your
Can I get a return gift card refunded?
We can convert a return gift card to a refund after the fact, minus the $8 per order return fee and within 6 months of the original order being placed. Please just reach out to our helpdesk at [email protected] for assistance with getting the gi
Are shipping fees refundable?
We offer free shipping and easy returns in the U.S. for standard shipping. If you choose UPS Ground, UPS 2-4 Day, or ship an order internationally, the shipping costs are non-refundable on returns.
How can I track my refund?
Refunds are processed to the original payment method used while placing the order. If you used a gift card as your payment method, your refund will be issued back onto the same gift card, and the same gift card code can be used. If you used a third p
How do I receive and use a gift card?
Gift cards are sent directly to the email address you used when placing your order. They may sometimes end up in spam or junk folders, so it is recommended to check there or use the search function in your email. If you do not receive your code, plea