How do I start a return or exchange?Updated 2 months ago

To start your return or exchange, please visit returns.woolandprince.com.

We've partnered with Happy Returns to provide two options for a seamless, easy return process. You can print a prepaid label at home or visit your local Happy Returns Bar to drop off your item. When dropping off at a Happy Returns bar, you will need the QR code they send you plus the barcode on the item for them to scan in. 

We don't accept any underwear returns/exchanges for hygienic reasons. Please check your measurements against the size guide before purchasing. We recommend ordering one pair to verify your correct size before ordering multiples. 

Items received for free as part of our gift with purchase appreciation event are ineligible for return or exchange. 

Update 1/26/2026: Mail-in returns are now processed upon receipt and inspection at our warehouse. For more information, please see here: returns processing.