We typically respond within one business day during our regular business hours.
Monday - Friday 08:00 AM - 04:00 PM PDT

Due to our small team size, we do NOT answer phones live. If you leave a voicemail, we will call you back within 1-2 business days. For a quicker response, please use email.

Wool&Prince

We ship internationally using FedEx International Connect Plus for a flat rate of $20 USD. Please allow 3 to 7 business days for delivery of international orders. International orders ship with delivery duties paid (DDP), with duties and taxes being collected at checkout.To create a better experience for our European customers, we&apos;re offering a selection of our items through our <a href="https://eu.woolandprince.com/" id="isPasted">Wool&amp;Prince EU store</a>. With our warehouse in the Netherlands, customers will receive their orders faster and have a better return/exchanges experience.&#xA0;

We ship internationally using FedEx International Connect Plus for a flat rate of $20 USD. Please allow 3 to 7 business days for delivery of international orders. International orders ship with delivery duties paid (DDP), with duties and taxes being

How does international shipping work?

Orders & Shipping

What is your domestic return policy?

How do I start a return or exchange?

How long does the returns and exchange process take?

What is your international return policy?

Can I exchange for a different style?

Can I update or edit a return once it has been submitted?

Can I get a return gift card refunded?

Are shipping fees refundable?

How can I track my refund?

How do I receive and use a gift card?

Returns & Exchanges

How do you ship and when can I expect my order?

What are your holiday shipping cut-offs?

How do I add a gift receipt?

Can I edit or cancel my order?

Can I combine shipping for two separate orders?

My order was marked as delivered, but hasn't arrived. What do I do?

Do you offer discounts or have sales?

Can I get a price adjustment?

Do you ship to APO/DPO addresses?

What's the Wool&Prince guarantee?

Where does your wool come from? Do you use mulesed wool?

How do I find the right fit?

How do I wash my Wool&Prince clothing?

Are your merino wool button-downs UPF (Ultraviolet Protection Factor) rated?

What is superwash wool and does Wool&Prince use superwash wool?

How can I request a new product or feature?

Products, Fit, & Care

How do I become an affiliate?

What's a Field Tester?

How do I become a Field Tester?

Partnerships

How does international shipping work?Updated 2 months ago