We typically respond within one business day during our regular business hours.
Monday - Friday 08:00 AM - 04:00 PM PDT

Due to our small team size, we do NOT answer phones live. If you leave a voicemail, we will call you back within 1-2 business days. For a quicker response, please use email.

Wool&Prince

We&#x2019;re happy to offer price adjustments on full-price purchases if the item is marked down within 30 days of delivery. Adjustments are issued as a gift card for the price difference, and which does not expire. If you need help with a price adjustment, just email us at <a data-start="378" data-end="394" rel="noopener">help@woolandprince.com</a> within 30 days of receiving your order.A few things to keep in mind:<ul data-start="485" data-end="771"><li data-section-id="1olpbns" data-start="485" data-end="595" style="font-size: 16px;">Items that receive a price adjustment are considered final sale and aren&#x2019;t eligible for return or exchange</li><li data-section-id="baicv9" data-start="596" data-end="690" style="font-size: 16px;">Adjustments apply to markdowns (full price to sale), not price changes on full-price items</li><li data-section-id="k4ip4k" data-start="691" data-end="771" style="font-size: 16px;">We&#x2019;re unable to match prices offered through third-party sites or promotions</li></ul>

We’re happy to offer price adjustments on full-price purchases if the item is marked down within 30 days of delivery. Adjustments are issued as a gift card for the price difference, and which does not expire. If you need help with a price adjustment,

Can I get a price adjustment?

Orders & Shipping

What is your domestic return policy?

How do I start a return or exchange?

How long does the returns and exchange process take?

What is your international return policy?

Can I exchange for a different style?

Can I update or edit a return once it has been submitted?

Can I get a return gift card refunded?

Are shipping fees refundable?

How can I track my refund?

How do I receive and use a gift card?

Returns & Exchanges

How do you ship and when can I expect my order?

What are your holiday shipping cut-offs?

How does international shipping work?

How do I add a gift receipt?

Can I edit or cancel my order?

Can I combine shipping for two separate orders?

My order was marked as delivered, but hasn't arrived. What do I do?

Do you offer discounts or have sales?

Do you ship to APO/DPO addresses?

What's the Wool&Prince guarantee?

Where does your wool come from? Do you use mulesed wool?

How do I find the right fit?

How do I wash my Wool&Prince clothing?

Are your merino wool button-downs UPF (Ultraviolet Protection Factor) rated?

What is superwash wool and does Wool&Prince use superwash wool?

How can I request a new product or feature?

Products, Fit, & Care

How do I become an affiliate?

What's a Field Tester?

How do I become a Field Tester?

Partnerships

Can I get a price adjustment?Updated 9 hours ago