We typically respond within one business day during our regular business hours.
Monday - Friday 08:00 AM - 04:00 PM PDT

Due to our small team size, we do NOT answer phones live. If you leave a voicemail, we will call you back within 1-2 business days. For a quicker response, please use email.

Wool&Prince

Our merino wool is sourced from farms throughout Australia. These farms are dedicated to sustainable farming practices and prioritize animal welfare&#x2014;all are certified non-mulesed by the Australian Wool Testing Authority.For more information about our supply chain, feel free to check out this page:&#xA0;<a data-fr-linked="true" href="https://woolandprince.com/pages/supply-chain" id="isPasted" target="_blank" rel="noopener noreferrer">https://woolandprince.com/pages/supply-chain</a>

Our merino wool is sourced from farms throughout Australia. These farms are dedicated to sustainable farming practices and prioritize animal welfare—all are certified non-mulesed by the Australian Wool Testing Authority. For more information about ou

Where does your wool come from? Do you use mulesed wool?

Products, Fit, & Care

What is your domestic return policy?

How do I start a return or exchange?

How long does the returns and exchange process take?

What is your international return policy?

Can I exchange for a different style?

Can I update or edit a return once it has been submitted?

Can I get a return gift card refunded?

Are shipping fees refundable?

How can I track my refund?

How do I receive and use a gift card?

Returns & Exchanges

How do you ship and when can I expect my order?

What are your holiday shipping cut-offs?

How does international shipping work?

How do I add a gift receipt?

Can I edit or cancel my order?

Can I combine shipping for two separate orders?

My order was marked as delivered, but hasn't arrived. What do I do?

Do you offer discounts or have sales?

Can I get a price adjustment?

Do you ship to APO/DPO addresses?

Orders & Shipping

What's the Wool&Prince guarantee?

How do I find the right fit?

How do I wash my Wool&Prince clothing?

Are your merino wool button-downs UPF (Ultraviolet Protection Factor) rated?

What is superwash wool and does Wool&Prince use superwash wool?

How can I request a new product or feature?

How do I become an affiliate?

What's a Field Tester?

How do I become a Field Tester?

Partnerships

Where does your wool come from? Do you use mulesed wool?Updated 2 months ago