FAQs

From November 10 through November 30, you can add free gifts to qualifying orders, no code needed. Gifts aren't automatically added to your cart, so pick yours from our Gift With Purchase collection and add them to your cart before checking out.

One free gift for every $150 USD you spend:

• Spend $150 to $299.99: one free gift
• Spend $300 to $449.99: two free gifts
• Spend $450 to $599.99: three free gifts, and so on, with no limit per order

This year's gifts are underwear and socks.

How to claim your gifts:

• From our gift options, select the size and color of your choice and add them to your cart. They'll automatically come through at $0 at checkout.
• If your cart has more gift-eligible items than your order qualifies for, the lowest-priced ones come through free, and any extras are charged at full price.

Gift cards and store credit:

• Paying with a gift card or store credit? Your order still qualifies! Gift cards and store credit are a way to pay, so they don't lower your total. A $200 order paid in full with a gift card still gets a free gift.
• Buying a new gift card? Gift card purchases don't count toward your total. For example, a $100 gift card plus a $100 shirt counts as $100, so that order wouldn't qualify.

Good to know:

• Your total is counted before tax and shipping, and the value of the gift items doesn't count toward the qualifying threshold.
• Each order is counted on its own, so we're not able to combine separate orders to reach a gift.
• The gift offer doesn't combine with other discounts like Stock Up & Save, so checkout applies whichever saves you more.
• Gifts are available while supplies last (we're not able to offer rain checks), so if one catches your eye, it's worth grabbing sooner rather than later!

Free gifts are final sale, so they can't be returned or exchanged. If yours isn't quite right, we'd love for it to find a happy home with someone who'll enjoy it.

What happens to my gifts if I return or exchange something else?

Your gifts are yours to keep! Returning or exchanging other items from your order won't affect your gifts, and their value will never be deducted from your refund, store credit, or exchange.

No worries, here are a few things to check before you complete your order:

• Your items add up to less than $150 USD before tax and shipping. Any new gift cards in your cart don't count toward that amount, but paying with a gift card or store credit is totally fine and won't affect your gifts.
• You have more gifts in your cart than your order qualifies for. You get one free gift for every $150, so the lowest-priced gifts come through free and any extras show at full price.
• You're shopping in another currency. Our gift amounts are based on US dollars.
• You're using Shop Pay or another express checkout, which can skip the cart. Make sure your gifts are in your cart first.

Forgot to add your gift? It happens! If your order qualified, email us at [email protected] with your order number, and we'll help get it to you.

Still stuck? Email us at [email protected] before you check out, and we're happy to take a look.

Holiday returns:

Shopping for the holidays? Orders placed between November 1 and December 31 can be returned or exchanged until January 15, or 30 days after delivery, whichever is later.

We stand behind every Wool&Prince item. If anything doesn't meet your expectations, email us at [email protected] and we'll make it right.

We accept returns and exchanges within 30 days of delivery for items in re-sellable condition: unworn (trying on is fine), unwashed, and unaltered. Start yours in our return portal or from your account page.

Your options:

• Exchange: free. Swap for a different size, color, or length, or pick a different style entirely. Trading up? Just pay the difference. Trading down? Choose a refund or store credit for the rest.
• Store credit: free
• Refund (returned to original payment method): $8 fee per order

Using your store credit:

Store credit is added to your Wool&Prince account once your return is processed. You'll see your balance whenever you're logged in, and you'll have the option to apply it at checkout.

Have a gift card from an earlier return? It works just like before.

Already received store credit but would prefer a refund? As long as it wasn't issued from a sale item, we can convert it, minus the $8 fee, within 6 months of your original order. Just email us at [email protected].

Shipping fees:

Standard shipping is free for U.S. orders. If you chose UPS Ground or UPS 2-4 Day, those shipping costs are non-refundable on returns.

How long will it take?

• Happy Returns drop-off: processed within 1–2 hours of drop-off
• Box and ship it: processed upon receipt and inspection at our warehouse; allow up to 7–10 business days from delivery at our facility

A few exceptions to know:

• Sale items: eligible for exchange or store credit only, no refund
• Underwear: final sale for hygiene reasons; check the size guide before ordering and consider trying one pair first to confirm fit
• Gift with purchase items: not eligible for return or exchange

Start your return or exchange in our return portal with your order number and zip code. If you're logged in, you can also start a return right from your account page, where every order has its own return button.

Exchanges aren't limited to a different size or color: you can pick a different style entirely. Trading up? Just pay the difference. Trading down? Choose a refund or store credit for the rest.

You have two ways to send your items back:

• Happy Returns drop-off: if you're within 20 miles of a Happy Returns location, you'll see this option in the portal. Once you submit, your QR code will be on your return status page, linked in your confirmation email. Bring that QR code plus your items in their original packaging to your nearest Happy Returns location within 30 days. Don't have the original packaging? No problem, the Happy Returns associate will verify your items there. No box or label needed, and your return is processed within 1–2 hours of drop-off.
• Box and ship it: we'll email you a prepaid shipping label. Pack your items in a box, stick the label on the outside, and drop it off with the carrier. Please allow 7–10 business days after delivery to our warehouse for your return to be processed.

Returning items from more than one order?

Start a separate return for each order in the return portal.

Need to make a change after submitting?

You can cancel your return, or update the shipping address for your exchange, yourself in the return portal. For any other changes, just email us at [email protected] and we'll take care of it.

Refunds are returned to the original payment method used at checkout and can take 2–10 business days to appear, depending on your bank or financial institution.

• Paid by gift card: your refund is reloaded onto the same gift card code
• Paid with store credit: your refund goes right back to store credit in your Wool&Prince account
• Paid by a third-party platform (e.g. PayPal, Shop Pay): contact that platform directly if you're experiencing any delays

Chose store credit for your return? It's added to your Wool&Prince account as soon as your return is processed. Just log in with the email address from your order to see your balance, and it applies automatically at checkout.

If you haven't received your refund after 10 business days, email us at [email protected].

At this time we're unable to accept returns or exchanges for international orders due to the complexities of international duties, taxes, and fees.

EU and EFTA customers: Under EU consumer law, customers located in the European Union or the EFTA markets (Norway, Iceland, and Liechtenstein) have the right to withdraw from their purchase within 14 days of delivery, no questions asked. You can exercise this right using the withdrawal form linked here: woolandprince.com/pages/eu-withdrawal-form.

If you have a question about an international order, email us at [email protected] and we'll do our best to help.

Orders are typically fulfilled within one business day from our Portland, OR warehouse. Our Gift With Purchase event keeps our warehouse extra busy, so from November 10 through November 30, please allow up to 3 business days for your order to ship.

Domestic shipping:

• USPS: free, generally arrives within 5 business days
• UPS Ground: $4, carrier preference option
• UPS 2-4 Day: $18, expedited option

Gift receipts:

To include a gift receipt, simply check "Include gift receipt" at checkout. Your packing slip will be sent without prices listed.

APO/DPO addresses:

Military APO and DPO addresses are treated as domestic, and you'll still receive a prepaid label for any returns.

International shipping:

We ship internationally via FedEx International Connect Plus, with delivery in 3–7 business days. Please note that international orders are final sale.

• Most international orders: flat rate of $20 USD, shipped DDP (duties and taxes collected at checkout, so there are no surprises on delivery).
• Australia: shipping cost varies by order and is calculated at checkout, and will be visible pre-purchase.
• Switzerland: shipping cost is calculated at checkout and visible pre-purchase, but the order ships DDU (Delivered Duty Unpaid). VAT and duties are not included in that charge, and will be collected by the carrier upon delivery.

For our European customers, we'd recommend shopping through our Wool&Prince EU store at eu.woolandprince.com. With our Netherlands warehouse, you'll receive your order faster and have a smoother returns experience.

Holiday shipping:

To get your order by December 25th, place it by noon PST on these dates:

• USPS: Thursday, December 17th
• UPS Ground: Thursday, December 17th
• UPS 2-4 Day: Sunday, December 20th
• International (FedEx International Connect Plus): Thursday, December 17th

Orders going to addresses near our Portland, OR warehouse may arrive sooner. These dates are our best estimates, not guarantees. Holiday volume and winter weather can cause carrier delays, so we recommend ordering early.

Our team works hard to pack and dispatch orders within 24 hours of being placed, so we can't guarantee changes after an order is submitted, but we'll always do our best.

Email us at [email protected] as soon as possible with your order details. The sooner you reach out, the better our chances of catching it in time.

This is common! Carriers occasionally mark packages as delivered a day or two early. In most cases your order will arrive within 5 days of the delivery notification.

If it still hasn't arrived after 5 days, email us at [email protected] and we'll get it sorted out.

If something you purchased receives a price reduction within 14 days of delivery, we're happy to issue a price adjustment in the form of store credit for the difference.

Just email us at [email protected] within 14 days of receiving your order.

A few things to keep in mind:

• Items that receive a price adjustment are considered final sale and are not eligible for return or exchange.
• We're unable to match prices from third-party sites or promotions.
• Your store credit is added to your Wool&Prince account. You'll see it whenever you're logged in, and it applies automatically at checkout.

We price our products without the markup that you see at most other clothing companies. That way, you know you’re getting a fair price, whenever you buy from us. The only deals you’ll see from us are our sale section, Stock Up and Save, an occasional customer appreciation gift, and mystery sales.

Every product page includes a size guide with everything you need to order with confidence. If something doesn't work out, exchanges and returns for store credit are free for US orders, so finding your fit is risk-free.

Size guide:

Click "Size guide" on any product page. It covers two sets of measurements:

• Body measurements: the measurements used to design each size, so you can find your match
• Garment measurements: the actual dimensions of the garment, useful for comparing against pieces you already own

Fit:

Some styles are available in multiple fits: Regular, Slim, and Tall. The size guide breaks out measurements for each fit so you can compare them side by side before deciding.

Customer reviews:

Customers frequently comment on fit and sizing in their reviews. Scroll to the bottom of any product page to read them. They're a great real-world reference.

Fabric:

On styles available in multiple fabric weights, options are listed at the top of the product page (e.g. 130, 170, 210) with a brief description of each. For a full breakdown of every fabric we offer, visit our guides:

• Woven fabric guide
• Knit fabric guide

Out of stock:

If your size or fit is sold out, click it to sign up for a restock notification and we'll be in touch as soon as it's available again.

Still have questions? Email us at [email protected]. We're happy to help you find the right fit.

Wool is naturally resilient and doesn't need frequent washing. When it does need a clean, you have a few options:

• Dry clean: specify dry clean, not laundered
• Hand wash: gentle and effective for most items
• Machine wash: cold water, regular detergent, gentle cycle

A few things to avoid:

• Bleach or fabric softeners
• Oxi-Clean or Tide-to-go pens, including bleach-free versions

After washing, lay flat or line dry. A cool iron or steamer will smooth out any wrinkles.

For full care instructions, visit our care guide. Care may also vary slightly by fabric, so see our fabric guides for specifics:

• Woven fabric guide
• Knit fabric guide

Comfort & wearability:

Merino wool has a finer fiber diameter than most wools, which means it sits softly against skin without itching. It's naturally temperature-regulating and odor-resistant, so most garments can be worn multiple days between washes. Our fabrics range from lightweight 130gsm shirting to heavier 300gsm interlock, each suited to different seasons and uses.

Durability:

Most of our wool blends include a small amount of nylon. This reduces pilling, improves durability, and makes the garments easier to care for without affecting the natural performance of the wool.

Ethics & sourcing:

Our merino is sourced from farms in Australia certified non-mulesed by the Australian Wool Testing Authority. We trace our wool through the full supply chain from farm to finished garment. Full details at woolandprince.com/pages/supply-chain.

Sustainability & certifications:

Our wool is Woolmark certified, which sets standards for fiber quality and animal welfare from fleece to finished product. Our scouring mill holds an EU Ecolabel Certificate and Standard 100 by OEKO-TEX certification, confirming our fabrics are tested for harmful substances and produced to strict environmental standards.

Machine washability:

Our fabrics are treated to be machine washable without felting or shrinking. Wash on cold with regular detergent and lay flat to dry. For full care instructions, visit woolandprince.com/blogs/everyday-merino/how-to-care-for-your-garment.

We work with content creators and affiliates who are passionate about merino wool, intentional dressing, travel, and performance clothing. If that sounds like you, we'd like to hear from you.

Fill out our partnership form and we'll be in touch within one week. Include examples of past brand work if you have them. Product reviews, lifestyle content, and adventure photography are all relevant.

Looking for job opportunities instead? Visit our careers page at woolandprince.com/pages/careers.